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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Alex Kreger Founder and CEO at UXDA Financial UX Design
In banking, AI is no longer experimental—it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. We examine...
07 July 2025 /ai /retail
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
GDC25 was a successful milestone gathering. Here’s what I hope will be addressed more visibly going forward: 1. Stronger EU Member State Leadership on Organisation Wallets What I missed most was a more visible and vocal commitment from EU Member State governments — especially in enabling simple, high-impact credential flows through widely avai...
05 July 2025 /ai /identity
There can be no doubt: bringing together driving authorities, generalists, and domain experts from many fields proved both eye-opening and energising — and must continue. Especially now, as AI development accelerates at breakneck speed, it is essential to ensure that those deeply immersed in it don’t lose sight of a critical foundation: Trust and ...
03 July 2025 /ai /identity
Artificial intelligence is no longer a futuristic buzzword—it’s a present-day battleground for competitive advantage in banking. Across the globe, countries are embracing AI at vastly different speeds, with Asia and the Middle East taking the lead in enterprise adoption, while the U.S. and UK scale up their generative AI pilots. From virtual assis...
30 June 2025 /ai /markets
I have been asked a good number of times if I am going to write a book about my rather long management and start-up experience when driving digitalisation. But then, the now rolling out migration to the EU Trust Infrastructure. - now with focus on Business wallets - is so extraordinarily important and interesting must-have ladder also to the next p...
30 June 2025 /ai /identity
Picture a pristine strategy deck projected in the boardroom: bold growth curves, purpose-driven mantras, and a promise to “re-imagine banking for the digital age.” Now contrast that cinematic vision with the reality on your phone—an app that greets you with a spinning wheel, a five-step login, and a “try again later” toast. Somewhere between the m...
18 June 2025 /retail /devops
Viacheslav Kostin CEO at WislaCode Solutions
Mobile banking is reshaping the financial services industry, driven by technological advancements and evolving user expectations. In 2025, banking apps will deliver smarter, more secure, and integrated experiences. What’s driving this transformation? Based on industry research and expert insights, here are five pivotal trends redefining mobile ban...
13 June 2025 /payments /retail
What was the original vision for Mobey Forum, and how has it evolved over time? Driving paradigm shifts: E-banking – the fundamental paradigm shift – started for our part in 1982 New ways of interconnecting customers – not only with payments, trade finance, treasury and capital markets services – but also with e-identification, e-signatures,
11 June 2025 /ai /retail
Somesh Chablani SVP, Head of Capital Markets Go-To-Market at FIS
As global businesses navigate an increasingly complex and fast-paced digital landscape, one trend has emerged as a clear strategic imperative: the shift to the cloud. What began as a cost-saving measure has evolved into a foundational enabler of innovation, agility and long-term growth. Recent industry insights have highlighted a renewed fo
06 June 2025 /cloud
Like in e- and mobile banking the e-invoicing as an interconnecting-customers service was not started off as a good-for-society at large program – but for customer convenience. I still remember how customers complained that we had outsourced the keying in on ever-growing lengths of reference numbers and other payment data from branch and back-offi...
05 June 2025 /payments /retail
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